The service was extremely poor; it's a company that scams people. Since we are not fluent in English and my child couldn't pick up the car on-site, I specifically placed the order on this Chinese platform to avoid trouble. During the car pick-up, my child communicated with the Avis staff over the phone and clearly informed them that we already had an order and did not need any additional charges, just to follow the existing order. But after the call ended, the staff, a Black man, very rudely added a $169 fuel service fee to the contract without our knowledge. After complaining, we were told that this was for a full-tank pick-up service where we didn't need to return the car with a full tank. But we didn’t need that, plus the tank was only a third full when we picked up the car, making the fee pointless. I took photos as proof. Two days after returning the car, $169.33 was charged to my credit card. Upon inquiry, I learned that this fee had been added to our contract and could not be changed. When we complained to the rental platform, they kept giving contradicting excuses—first saying we were charged for additional road service, then claiming an extra day’s rent because we picked up the car half an hour early. They were just making up stories, colluding with the car rental company to scam us. The platform made no effort to protect our interests or seek justice for us, only pushing responsibility onto others. This was a real experience: I paid $217 to rent the car through the platform, then got scammed another $169 by the rental company. The platform claims they bear no responsibility and can only communicate with the car rental company on my behalf. When I asked for proof of such communications, they had none. So it's a scam company. Who would dare book through such a platform again?

Did not inform about additional insurance charges.

The wait time for picking up the car was quite long. The staff kept persuading us to upgrade the vehicle, and the pricing was not very transparent. The return process, however, was fairly simple and smooth.

The service was very poor. I had booked a comprehensive insurance in China which covered everything, so no additional fees were supposed to be charged, except a $100 deposit taken at the time of paperwork. However, when returning the car, the rental company mentioned there was a change in settings. I kept insisting that nothing had changed, and they suspected it might be related to the GPS. I showed them the Chinese GPS device I brought from home, and they immediately said there was no problem and that the $100 would be refunded soon, with no additional charges. However, due to the lengthy argument, I missed my flight by 10 minutes. After returning to China, I noticed a charge of $17.83 on September 06, 2015, which I suspect might be for toll fees or something else.

Der Westchester Airport ist übersichtlich, was für das Abholen und Anliefern von Mietautos einfach ist. Grundsätzlich sind US-Amerikanische Mietautos nicht so gut gereinigt wie in Europa, das war auch dieses mal so. Ansonsten alles den Erwartungen entsprechend, reibungslos.

Günstigstes Angebot.