I rented an Audi Q5 but got a Citroën model I had never heard of; they insisted it was a comparable model. The fuel cap was broken, the car was dirty and fairly old. I couldn't fill the gas tank completely when returning the car, which was odd. This was my worst car rental experience; I will avoid small companies in the future.
The staff at the Milan location displayed clear racial discrimination. They mocked me as soon as I entered, tossed my credit card onto the table, and refused to type my Chinese address into their own Google Maps. Instead, they made me find it myself on their outdated phone. After spending a long time locating my Chinese address and showing it to them, they still doubted that my luxurious, modern home was truly my residence. Extremely poor service overall. During my 17-day road trip in Italy, I used three different car rental companies. Europcar was excellent, but Sicily by Car at Milan MXP Airport was absolutely terrible.
Car was in good state and easy to find. Return was easy BUT we had to wait 1h40m to collect our car. Staff at the desk were extremely helpful and kind, but two people can hardly deal with twenty customers in a reasonable time. And I understand it is always like this in the evening. The counter is seriously understaffed.
“Easyrentcar is great!!! but Sicily by Car is terrible.”
About Sicily By Car:6.3/10
It took ages to collect the car, staff was rude and constantly try to cross sell and up sell other insurance package and car upgrade etc.
About QEEQ:10.0/10
They are perfect.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Sicily By Car MILAN MALPENSA
Eli Nicholas
-
-
-
-
View more >Ingram Matthew
-
-
-
-
View more >K.Chang ho
-
-
-
-
View more >G.Brambilla
-
-
-
-
View more >L.Law
-
-
-
-
View more >