The store and platform information is not synchronized. The store did not receive the payment information from the platform and required a repeat deposit payment. The platform couldn't resolve the issue, and after making the repeat payment it was classified as an insurance fee and not refunded. It's a complete scam, with overall costs far exceeding local store fees!

The Mexican staff member at MAS Car Rental was terrible. She made things difficult just because I'm Asian. First, the shuttle bus stop was hard to find; remember to look for the sign above with 03 after you exit. This might have been my own mistake, so future customers should take note. Then, from the time I showed my booking confirmation to when I finally got the car, she created all possible difficulties. She tried to make me buy full insurance even though I already had it. She wanted proof of third-party liability insurance, which I found out from the rental company's customer service was something they should provide and I don’t need to buy. She claimed my documents were only in Chinese and not in Spanish (which was a lie), so I had to send her the confirmation email on the spot. She said she wouldn't accept my credit card because it was opened in January, and they only accept cards open for more than a year (customer service confirmed this was a lie too). She then took at least 20 minutes to read my bilingual booking and wouldn't let me talk to customer service (thinking I was recording her). Finally, only after I got really angry did she complete the credit card process. Can you imagine it took 1.2 hours? I've driven in over ten countries and didn't expect the worst service to be in Mexico. Future customers should be aware. PS: No problems with police and driving around the Yucatán Peninsula was very easy.

The queue time was quite long, the efficiency was indeed low. However, the service attitude was friendly and enthusiastic.

The car was smelling, initially the smell was partially mixed to some cleaning wax fragrance.

Price was amazing and the staff were wonderful. Not pushy when it came to the extras, which is really great!