The experience was very disappointing. During pickup, the staff was unprofessional, and it took nearly 40 minutes to get the car. Additionally, due to the staff's unprofessionalism, the deposit was charged incorrectly twice. After the supervisor corrected it, 500 AUD was still charged twice, and only one amount has been refunded so far, leaving me worried about the other.

Very satisfied

The reserved car was not available, so we had to take a downgraded one with a huge price difference! Offering a tank of gas doesn't make up for it! Absolutely disgusting!

Average

Because we were a group of five, considering the number of people and luggage, we rented a Toyota Kluger. The seats were spacious, and the trunk was large. When we arrived at the EUROPCAR near Melbourne airport, the staff told us that the previous renter had not returned the car yet and suggested we rent from Budget, claiming it would be $100 AUD cheaper. When we arrived at Budget, it was indeed $100 AUD cheaper in rental fee, but EUROPCAR included comprehensive insurance. Adding the same insurance coverage at Budget cost an additional $49 AUD per day, making the insurance from our previous contract not applicable there. After more than an hour of communication, we returned to EUROPCAR and explained the situation to the staff. The staff then communicated with Budget again and offered us an upgrade to full insurance for an additional $40 AUD, to which we agreed. However, when we finally picked up the vehicle, it was a Jeep, which was very narrow. Three women in the back seat felt cramped, and the trunk was small. With three 20-inch suitcases and two 24-inch suitcases, it was completely full. Backpacks and other items had to be placed under the seats, making the already cramped space even more crowded...