Very satisfied, the staff are very professional, and the experience of picking up and returning the car was great.

It was okay. The staff's attitude was average, but it didn't really matter.

I used the translation service on the Zuzuche platform, but the rental company didn't accept it. I had to go to a nearby store to retranslate my driver's license, which cost over 600 RMB. It was time-consuming and delayed my trip. Another Chinese girl had the same experience.

At pickup, there was constant upselling of various insurances and GPS... They didn't inform me what kind of gasoline to use, so I had to double-check myself.

I booked an medium SUV kia Sportage but the counter staff convinced me for an mercedes GLA180 upgrade without asking me how many passengers and luggage I have. At the end my family have to suffer limited space throughout Melbourne journeys for 6 days in GOR. Hope for customer oriented services instead of money making. Will not return again.