This negative review is for Europcar. Despite having cars available, they insisted on giving me a Kia or Nissan. I was headed to the mountains and they gave me a two-wheel drive car, claiming that I wouldn't need a four-wheel drive for the snow. That evening, it snowed and I had to put on snow chains in the freezing cold, something that wouldn't be necessary with a four-wheel drive. The Eastern European staff member with the big nose had an extremely poor attitude, acting like whatever he gave me was the only option. If any Chinese people go there in the future, they should really stand up to him. I rarely leave negative reviews, but if the service industry behaves like they're doing you a favor, who will use their service? Moreover, there were no tourists around, yet he was still making such excuses. Unbelievable.

The waiting time wasn’t long, but the service attitude was mediocre.

Pick up and drop off both excellent

Very smooth

Very very bad services, I booked mercedes benz c 300 that is premium car but I got a small car folk (golf). They said no premium car at that time, that’s mean making reservation is equal as I walk in to rent a car, and my friend booked another booking the same as me mercedes benz c300 but got small car benz GLA .

Like: Good experience and car is in good condition
Dislike: Except that floor mat is not placed inside the car