When picking up the car, they try to sell additional insurance. If you decline, their attitude immediately worsens. The vehicle provided was not of the same class as the one booked.
This rental location does not offer 24-hour drop-off service. It opens at 7 AM, which could be problematic if you have an early flight. Suggest clarifying this.
The staff's attitude was good and they were quite patient. However, there was an issue when making the payment during pickup. The store's POS machine malfunctioned and maxed out a credit card. It was only after switching to a different POS machine that the payment went through. This not only wasted a lot of time but also caused inconvenience with subsequent card expenses.
“Not impressed as stated above and would like a refund.”
About SURPRICE RENT A CAR:6.0/10
The whole experience was very disappointing to say the least. We have used QEEQ several times with a good experience and also have 3 upcoming bookings. The level of service we received on this occasion was a joke, very unprofessional staff at Surprice who made us feel like we were being blackmailed.
We arrived and unfortunately I had forgotten my drivers license (my mistake). I did have my international licence but they wouldn’t accept this or a photo of the one they needed. We then had to change the booking into my husbands name and then pay for additional insurance on top otherwise have a £15000 excess!! I told them we had already paid extra for a zero excess policy but they said that was now invalid. We then had to pay extra making a $400 booking into an $800 booking (approximate numbers).
On top of that they provided us with a car with front end damage.
Also original booking was full to full and car had 2/3rds of a tank.
NOT IMPRESSED AT ALL.
Very good service throughout the process. Only negative was there is no pickup from Heathrow terminal 4 which meant we needed to get the train to terminal 3
Best car hire company I have used, never heard of them before, but always will use in future
About QEEQ:10.0/10
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