West Coast USA

There is a self-service machine for car pick-up, very convenient. The car is also very new, and the return process was smooth.

Very convenient

There were many people in line, but the service was still very good, and the car selection areas were clearly divided.

Very bad experience. An African American staff member added roadside assistance insurance without asking and charged my credit card. When I refused, he was extremely rude and didn't explain how to pick up the car. We were kicked out of the service desk and spent almost two hours finding the pickup location.

I rented a Jeep Grand Cherokee, but at pickup, only the Compass was available. When I asked the staff, they just said the Grand Cherokee was all rented out, and I had to choose from the available models.