They kept pushing insurance and the cross-border fee was twice the suggested price. There was no personnel for vehicle handover, the vehicle provided wasn't the one reserved, and it had multiple noticeable scratches that weren't marked. We had to go back to the rental place, wasting a lot of time. There was a mileage limit that wasn't mentioned, and there was no mutual verification of the mileage data. The charge for excess mileage should be communicated and signed off in advance. There was no mileage check when returning the car either. The deposit has not been released two weeks after returning the car, and there are unclear charges. The responsibilities are not clearly defined, making the customer very dissatisfied. Why is the cross-border fee so expensive without a clear standard?
“Interrent coundn't find their car they wanted to rent out.”
About Interrent:9.3/10
When picking up the car, the vehicle couldn't be located in the rental company's parking lot. After about 20 minutes of unsuccessful searching, the rental agreement documents were issued again, this time for a different car. Very time-consuming and no apology from the car hire staff.
About QEEQ:10.0/10
Nothing to comment on. Booking process as smooth and transparent as usual.
“Easy to book, didn't realise you were a broker though”
About Interrent:9.0/10
Very busy when collecting the car.
Made to sign paperwork before inspecting vehicle
When I highlighted the condition with the man at car collection all the damage was put onto a duplicate sheet. He took a copy and I took a copy. When bringing the car back none of the damage had been passed on and they initially tried to say I had done it. Luckily I had checked the car and had all of my paperwork to hand. Alot of people will be caught out by this and I see it as a scam being run by the company. Very disappointed.
The wait time was ridiculous, over 80min. Never book on inter rent
About QEEQ:8.0/10
Booking was efficient and straight forward.
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