Budget have disappointed me. The quality of the car however was budget, so I suppose I should accept it for what it was, cheaper, unreliable and budget through and through. Even charged me ridiculous amounts at the end for fuel and tolls.

Great website.

The Carnival did not provide a free upgrade to the Ford Fusion hybrid model.

When picking up the car, an elderly gentleman who attended to me charged me $426 (by card) for the rental. However, I was later overcharged an additional $806.64 (by card). I pointed out the overcharge of $806.64 at the time and requested a cancellation of this portion of the pre-authorization, but the extra charge has not yet been canceled. I hope your company can help negotiate this. The return process was exceptionally simple; the staff was efficient and provided good service. I will rent a car again next time.

Additional insurance fees applied

The company offered us a free upgrade to an SUV which was really helpful