Very good

We booked a compact SUV, but the rental company initially provided a Kona, which is classified as a small SUV on the rental site. The company explained that their classification differs from the rental site, and for them, a ASX and a Kona are the same category. Fortunately, we found an ASX on site and eventually got it. Otherwise, it would have been a hassle with the price difference dispute, and more importantly, a small SUV wouldn't have fit our luggage.

Picking up the car was very convenient, but it took some time to find the parking lot when returning it.

Before picking up the car, they didn’t ask customers to check the vehicle condition but required a signature for confirmation and pushed extra insurance. When returning the car, they claimed there were scratches and forcibly charged us.

Service was professional. It was my first time renting a car abroad, so I was quite nervous and had some communication issues, but it was easier than I thought.