Very satisfied with the car rental in Australia. Quick pick-up, professional service, no unnecessary insurance upselling. Reminder: your credit card needs to have international payment enabled; it's good to have a backup card. Driving on the left in Australia is easy to adapt to, especially since the driver sits on the right. Also, remember that besides using GPS, you can't play with your phone in the car, or you might get fined several hundred AUD if caught.

We booked a compact SUV, but the rental company initially provided a Kona, which is classified as a small SUV on the rental site. The company explained that their classification differs from the rental site, and for them, a ASX and a Kona are the same category. Fortunately, we found an ASX on site and eventually got it. Otherwise, it would have been a hassle with the price difference dispute, and more importantly, a small SUV wouldn't have fit our luggage.

Renting the car took too long, had to wait forever to complete the procedure, and the staff's attitude was poor

The initial car provided had scratches on the left side, which were not mentioned in the order. To avoid disputes, I went back to the rental company the next day to exchange for another car, which delayed my trip a bit.

Service was professional. It was my first time renting a car abroad, so I was quite nervous and had some communication issues, but it was easier than I thought.