Melbourne - Great Ocean Road - Melbourne

I reserved a Kia Carnival, but initially didn't buy full insurance. The short blonde woman who assisted me had a bad attitude throughout the process. They gave me a huge Staria, which I later found to be too large, so I decided to purchase full insurance. The vehicle is very large and consumes a lot of fuel, but that's not the main issue. Being a front-wheel drive and not a 4WD, it's very heavy, and struggled to go uphill on gravel roads in Australia. It was very dangerous and slid back several times. On three occasions it got stuck, and we spent a lot of time pushing it out. Overall, the experience was not very good.

The only concern I had was that no paper contract was provided for pick-up and drop-off (it's available in the email), which made me feel a bit uneasy.

Very good

Before picking up the car, they didn’t ask customers to check the vehicle condition but required a signature for confirmation and pushed extra insurance. When returning the car, they claimed there were scratches and forcibly charged us.

The initial car provided had scratches on the left side, which were not mentioned in the order. To avoid disputes, I went back to the rental company the next day to exchange for another car, which delayed my trip a bit.