Very satisfied with this car rental experience in Australia. Quick pickup, standardized service, and no unnecessary insurance upselling. Remind everyone to ensure their credit card allows international payments, and it's good to have a backup card. Driving on the left in Australia is easy to adapt to since the driver sits on the right. Also, remember that besides using the navigation, you shouldn't use your phone in the car, or you could be fined a few hundred AUD if caught.

The good thing is the navigation location. The car is on B1. When you exit the basement, press the call button at the exit. The staff's attitude is acceptable.

We booked a compact SUV, but the rental company initially provided a Kona, which is classified as a small SUV on the rental site. The company explained that their classification differs from the rental site, and for them, a ASX and a Kona are the same category. Fortunately, we found an ASX on site and eventually got it. Otherwise, it would have been a hassle with the price difference dispute, and more importantly, a small SUV wouldn't have fit our luggage.

Before picking up the car, they didn’t ask customers to check the vehicle condition but required a signature for confirmation and pushed extra insurance. When returning the car, they claimed there were scratches and forcibly charged us.

More expensive than renting a car in Tasmania, but overall satisfied except for the return process.