Overall good. They provide a simple introduction to available insurance options without pushing if you don't need them.

When driving at 30 kilometers, it showed insufficient urea. I had to buy urea myself and wasn't reimbursed. They also pushed us to buy their insurance, claiming Chinese insurance is all a scam. I wasted an extra hour in traffic buying urea to avoid potential issues when returning the car. When I got to the return location, they were off work, and there was no clear signage for returns, leading to a deduction of my entire deposit. To summarize, Ezu is a terrible rental car company. I strongly recommend never choosing this company, even if others are more expensive. I've never encountered such poor service in my life.

Pick up and drop off process with unbelievably easy. Staff was friendly and courteous.

Very straightforward booking. Clear instructions. Did not managed a lower price, though.

I booked 'Mazda 3 or similar', and I expected an intermediate-sized car. But, I was disappointed that I got Suzuki Baleno. The odometer was very low, the inside was clean and fuel efficiency was good. But I needed more space and torque.

Nothing.

The place for pick up should be more detailed in official website