Overall very satisfied! The staff were very friendly, and when picking up the car, they just asked if I needed additional insurance without any hard sell or hassle. The return instructions were clear, and the receiving staff were very enthusiastic and friendly.

1. When picking up the car at the Barcelona airport branch, Mr. Giovanni clearly stated it was a pre-authorization and confirmed the insurance proof provided by Car Rent Deals, but he still charged for insurance. It felt discriminatory and unfair. I recommend recording conversations as proof. 2. In Porto, Portugal, our car was broken into and luggage stolen. We made numerous calls to the number on the business card requesting a car replacement, but we were continually told to return to Barcelona airport to exchange the car. We had to drive with a damaged car for 90 minutes to Vigo airport in Spain to try and get a replacement. 3. When returning the car to the Barcelona branch, the counter staff shrugged and said the system was down, unable to confirm any issues or provide any documents, leaving us with no choice but to leave due to our flight check-in time. 4. After returning home, I found an additional 150 euros charged on my credit card statement beyond the rental agreement.

No car exchange allowed, given a manual transmission which is very difficult to drive, and they wouldn't change it. Even offering money didn't work.

Very satisfied.

The car and service met all our expectations. Very smooth collection and transaction.

Easy search and fast application