Melbourne - Great Ocean Road - Sydney

The QEEQ driving license translation number is the license number, but they said it should be the ID number and that my translation wasn't standard. Luckily, I had my Hong Kong driving license. What a close call!

Picked up the car in Melbourne and returned it in Sydney, everything went smoothly.

The tank was not full when picking up the car, but the company claimed it was. Returned the car less than an hour late, even though I called ahead, they still charged an extra day! Terrible!

Initially scheduled to pick up the car near the hotel at Southern Cross Station. When we arrived on time, we were told that the car model wasn't available there and were directed to another pickup point about two kilometers away. This was a hassle with kids and large luggage, and it was difficult to get a cab for six people. The rental company just said there was nothing they could do, leaving us to sort it out ourselves. Why offer a pickup point if it’s unreliable? No credibility...

The first impression was terrible and uninviting by counter staff, (as we walked in he was arguing with another customer as they didn't have their baby chair as promised) but we hoped for better situation as we had no special requirements. Once it came down to pay deposit, the gentleman didn't want to accept my card since it was not embossed and argued it cannot go through payment even without trying. After 510 minutes of persuading to try he called someone on the phone and it was suddenly possible to process. Car was in good technical condition, however we found the items from previous owner and inside and was not cleaned inside at all.