Great Ocean Road

Very satisfied, the car replacement efficiency is high

I get a replacement Holden car which is better than the original Toyota car. It takes me longer than expected for returning the car. It may be due to that it is being the busiest time of the day especially on a public holiday.

It is easy to hire a car on Easyrentcars.com. I will use it next time.

The pick-up office location wasn’t clear and so took 30 mins walking around southern cross station to find. EuropeCar office had one person and a huge queue and it wasn’t clear in the booking process that insurance wasn’t through europecar.

The car was collected at Southern Cross railway station, where the cars are parked some distance from the small office. We were shocked to find at collection that our car's exterior had not been cleaned, and that it was covered in bird droppings. For comfort and safety, we were obliged to clean the windscreen and other windows. We then found that there had been only a cursory cleaning of the interior, with some evidence remaining of previous occupants..

The first impression was terrible and uninviting by counter staff, (as we walked in he was arguing with another customer as they didn't have their baby chair as promised) but we hoped for better situation as we had no special requirements. Once it came down to pay deposit, the gentleman didn't want to accept my card since it was not embossed and argued it cannot go through payment even without trying. After 510 minutes of persuading to try he called someone on the phone and it was suddenly possible to process. Car was in good technical condition, however we found the items from previous owner and inside and was not cleaned inside at all.