Acceptable

I was tricked into buying insurance when picking up the car. I clearly told the rental company I didn't want it, but they still insisted I needed basic insurance. I had already purchased basic insurance when I placed the order, but they tricked me into paying for more. I am furious.

Overcharged for upgrades

If there's a next time, I would definitely not consider Thrifty again. If not for the help from the car rental service, they might have overcharged me.

I came here feeling anxious, but the work efficiency was great. Later, I realized that the salesperson was the staff behind the counter. Therefore, having a conversation and being able to see the other person's computer screen to confirm information is very important because it’s easy to accidentally incur extra charges.