Los Angeles

The service attitude was average. I especially didn't like how they proactively recommended upgrading to other car models or additional insurance. Also, I had an unusual experience with the fuel policy this time. In past rentals, cars were given and returned with a full tank. However, this time I missed that the contract had a 'FPO Accepted' clause, meaning 'Fuel Purchase Option.' This led to an extra charge for a full tank of fuel, including taxes and service fees, amounting to nearly $40, even though I returned the car with a full tank. Fortunately, I noticed this when I rented another car right after returning the first one, and I requested a refund. Currently, I'm waiting for the refund. Reminder to all rental friends: always clarify any fees you don't understand!

Pick-up was convenient and quick, and dropping off was even easier. Better than expected!!!

The shuttle was slow, the queue was too long, and they pushed hard to sell insurance.

There is a free shuttle service at Los Angeles Airport. However, they still tried to sell additional insurance even though I had already purchased full coverage through QEEQ.

Not bad, but they will recommend you to buy insurance, GPS, and daily passes like our ETC. It's unnecessary unless you use toll highways every day.