When picking up the car, we clearly stated that we don't need additional insurance as we had already bought it in China! But they still added expensive insurance! The confirmation form was in Italian, and we didn’t check it carefully before signing! That was really careless of us!

Returned the car two months ago and suddenly got charged 50 euros. What nonsense. Everything was clear during the return with both parties confirming and signing. What kind of service is this?

The Italians are quite enthusiastic. The lady at the car rental agency kept saying I was lucky to get a new car.

Not bad

They didn't have the car I booked and demanded I pay for an upgrade or take a lower-tier car!