They aggressively upsell insurance and additional products.

The car models varied a lot, and there was a serious pressure to buy insurance... The car cost less than 3000 RMB, but the insurance was 1200 euros... Unbelievable! They said it was unsafe without insurance and that I could end up paying more if the car got damaged. Both sides had limited English proficiency, so that was the best I could do. Later, my Italian friend said their annual insurance costs were no more than that... Well, just consider it as buying peace of mind in this mafia-like place.

Budget rental company is disgusting. Arrived early and no one informed me. They charged an extra hour after return. Trash service. If I arrive early, don't give me the car. If there's an extra charge, inform me. Almost 40 euros per hour, what a rip-off. Extremely disgusting.

I booked an automatic car, but when I picked it up, they said they didn't have automatic cars available, only manual ones. They were very indifferent about it. The type of car you're given is determined by the number of people in your group and your luggage, it has nothing to do with what you reserved in advance. They kept pushing insurance, saying it wouldn't be safe without it, making me doubt the reliability of the insurance bought through the rental website.

I have waited 45 minutes at the desk to talk with the employee. I have paid at the desk around 500 euros for all risks insurance (theft not included), which is very expensive. Insurance should be around 10 or 20% of the rental rate value not more.. I had no options so I paid it but am unhappy and won’t rent there again.