Pickup went smoothly. Initially, I wanted an SUV but got a station wagon Tipo instead. However, it was spacious, and the driver’s seat had lumbar support adjustments, making long drives more comfortable. Unfortunately, the headroom was relatively low.
The Avis branches at Rome Airport in Italy and Madrid Airport in Spain provided excellent service. The staff were enthusiastic and attentive, the pick-up and drop-off process was convenient and quick, and there were no hidden charges. Overall, it was a very pleasant experience. Five stars!
Although there were only 4 people in line, the service was extremely slow. I overheard conversations about upgrades, insurance, and vehicle changes. Compared to car rentals in Germany, Switzerland, the USA, and Japan, the efficiency here is too low. Many unnecessary discussions that should be avoided.
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