Salt Lake City-Yellowstone-Salt Lake City

Overall satisfied, the counter staff followed the rules and did not push additional insurance.

I had pre-booked a specific model, but they tried to deceive me by saying only a Nissan was available and I would have to wait at least 50 minutes for the reserved model. I refused to accept a Japanese car and insisted on the reserved model. Seeing my firm stance, the staff eventually gave me the keys to the reserved car. When I saw the Nissan parked nearby, it was scratched and only about 70% new, clearly an older model. While selling insurance is standard practice and can be declined, using deceitful tactics to push an inferior car is truly unacceptable!

They told customers the reserved car was unavailable and pushed them to choose a higher tier car without mentioning any extra charges.

Kept promoting different insurance

Very satisfied with the vehicle and the service, but the wait time was quite long