Satisfactory

I had pre-booked a specific model, but they tried to deceive me by saying only a Nissan was available and I would have to wait at least 50 minutes for the reserved model. I refused to accept a Japanese car and insisted on the reserved model. Seeing my firm stance, the staff eventually gave me the keys to the reserved car. When I saw the Nissan parked nearby, it was scratched and only about 70% new, clearly an older model. While selling insurance is standard practice and can be declined, using deceitful tactics to push an inferior car is truly unacceptable!

They told customers the reserved car was unavailable and pushed them to choose a higher tier car without mentioning any extra charges.

Great service, very clean car, and good condition! Picking up and returning the car was very convenient.

Like: Had a small run in with a big rock (small boulder) which did some damage, but covered under our agreement. Did not have to use my own insurance. THANK YOU!
Dislike: Little longer than I liked checking car in but all due to my run in with a rock.