Salt Lake City-Grand Teton-Yellowstone-Salt Lake City-Bryce Canyon-Page-Las Vegas-Los Angeles

Overall service was good. When the reserved car was not available, they provided several similar models to choose from, making car exchange convenient.

Forced to buy insurance; can't pick up the car without it

When renting the car, I was advised to purchase full insurance and upgrade the model, which I declined because I had already bought insurance in my country. However, the front desk added roadside assistance to the rental agreement without informing me. I thought it was part of the deposit and signed it. When returning the car, I realized they charged an extra $90 for it, even though I already had roadside assistance with my insurance from home. I wasted $90 unnecessarily.

Prompt order response, but follow-up service was lacking

The car rental company was not far from the airport. The service was provided by a middle-aged man who was very friendly. He detailed all the rental procedures and suggested some related insurance, fully respecting personal decisions. The process took about five minutes, and I got the keys.