When we arrived, they didn't provide the Rogue without extra charge. After an hour of hassle with elderly and kids, we received 300 compensation from the rental company. Honestly, we were too tired to argue more. Finally, we got a Toyota RAV4 that needed maintenance, and I paid an extra 300 dollars.

There were very few people, so no queueing. The Nissan Rogue I booked wasn't available, and they wanted me to upgrade. I refused, so Dollar borrowed a Buick Encore from Thrifty next door.

First, no staff informed me that smoking was not allowed in the car when I picked it up. Second, when I was returning the car, there were two cars in front of me being inspected. I turned off the engine and waited outside smoking. When it was my turn, the staff asked if I was Chinese. I said yes, and he claimed he saw me smoking in the car. I told him I had been smoking outside while waiting for the inspection. He ignored me and insisted that I smoked inside, charging a $300 penalty on my credit card.

The waiting time in line was a bit long, but I was very satisfied with the car provided.

No waiting in line, processed car pickup directly inside Salt Lake City Airport, very smooth, staff was also nice