There was quite a queue at the Boston airport pickup point, but the counter service was relatively fast.

The staff was patient, although I still got inadvertently charged for some reimbursements. Overall, the attitude was good. It was my first time renting a car, so I was a bit nervous.

The staff attitude is acceptable, and they are quite patient in explaining terms when they notice your English isn't great. Overall, if your English isn't too good, don't worry. Take your time to read through, look up words in the dictionary if you don't understand, and ask more questions. Don't confirm anything you don't fully understand. If the staff tries to upsell, just say: no thanks, I just want what I ordered.

Not bad.

I have used Budget for years. After the way I was handled on the phone and at the airport in Boston, I will never use you again. You did not honor the Easyrentcars reservation of 41.00 USD. Instead, you wanted to charge me 265.00 for the day. Ridiculous. Your agent on the phone was totally ineffective. Never again. I rented a car with Dollar for 170 which was stupid as well but much better than the 265.00