Catania-Syracuse-Taormina-Palermo

Isaac Wallis

Italy

Reviewed: Fri, Jan 24, 2020

About Hertz: 2.0 /10

Very poor experience. Firstly, I booked an Alfa but was forced to choose between a nine-seater manual and automatic. Because the car was too big, I opted for the automatic and had to pay an extra 20 euros. Secondly, I purchased full insurance, but the customer service told me to report to the police for a claim. The police did not accept it and did not provide any incident number. As a result, for a small scratch, the rental company charged me 200 euros.

1 days rental

Relevant Reviews on Hertz CATANIA AP

Wordsworth Alcott

Italy

1 days rental

Reviewed: Sat, Jul 20, 2019

“Sicily”

About Hertz: 2.0 /10

Took three hours to pick up the car

Colby

Italy

1 days rental

Reviewed: Sun, Jul 14, 2019

About Hertz: 8.0 /10

Very satisfied, but the return process was particularly slow

Valentine Johnston(e)

Italy

1 days rental

Reviewed: Mon, Oct 14, 2019

About Hertz: 2.0 /10

It's surprising that such a big company doesn't have a POS machine. Manual entry had to be used for payment, and since I used a HSBC card, the bank saw it as a risky transaction and froze the merchant's account. I couldn't rent the car as a result.

Quintion Noel

Italy

1 days rental

Reviewed: Wed, Oct 4, 2017

“Sicily: Car Pickup at CTA - Agrigento - Syracuse - Taormina - Mount Etna - Car Return at CTA”

About Hertz: 8.0 /10

It was quite convenient; both pickup and drop-off were very quick. The parking lot and the place to complete car rental formalities were very close to the arrival hall.

Humphrey Marlowe

Italy

1 days rental

Reviewed: Thu, Feb 7, 2019

About Hertz: 6.0 /10

The process took a long time and there were many people waiting. The vehicle was different from the one we reserved; they gave us a 9-seater van, which was very inconvenient for navigating through the small towns in Italy. Additionally, our drop-off point was in the center of Palermo, requiring us to pass through the ZTL zone, for which we had to pay an extra 5 euros. They neither provided a service to remove the charge nor sold the tickets for it.

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Catania-Syracuse-Taormina-Palermo

Relevant Reviews on Hertz CATANIA AP

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