Well

The car had scratches, which weren’t my responsibility. They kept blaming me for not buying their insurance and wouldn’t help me resolve the issue. I had to look up the insurance provided by the rental company.

Overall very satisfied. Just cross the road after exiting the airport to reach the car rental company. No waiting in line, just provide the reservation information, get a brief explanation, and take the keys.

Staff kindly reminded me that I didn't need to refill the tank before returning the car. Although I didn't use much fuel, it still felt considerate.

Pickup was very convenient, and the vehicle was quite new. However, the hard sell on additional insurance was unpleasant.

The whole process was effortless. We were fortunate that we had no queue to wait in. The lady who dealt with us was friendly, helpful, no pressure, we decided on having a sat nav and the car we booked didn't have one installed so she upgraded us to a better suv. Nissan Murano. Beautiful car. Drop off was easy to. Overall 10/10.

No complaints. Smooth process. Perfect.