Very satisfied. The rental process is simple with no upselling or forced insurance.

The staff's service attitude was acceptable.

There was a dispute over the car group. Although it was noted that I would be traveling to those countries, I was told I had to add snow tires, but there were no cars with snow tires available. They wanted to charge me 50 euros a day to change the model, clearly a scam.

This is the second similar car I have hired and the spec on the car is low. It is a full size car but has minimal extras that would be typical for a car of that class. There was no speed sensitive cruise control as an example. I hired a volve S60 earlier and it had extras that would be typical for the car type but the Mercedes didn’t.

WE ARE SO HAPPY WITH OUR FIRST RENTAL IN EUROPE

EASY PROCESS AND NO PROBLEM DURING THE WHOLE PROCESS