France - Belgium - Luxembourg - Germany - Switzerland - France

The staff was friendly, but they didn't resolve the issue

When we arrived at the store, our reserved car was no longer available. There were only two cars left, an Audi and a Volvo. They gave us the Audi, and later, when returning the car, they tried to charge us for a vehicle upgrade, which we refused to pay. When picking up the car, the staff told us that returning the car with less fuel would be calculated accordingly. However, when we returned the car with two bars less, we found out that if the tank is not full, they charge for a whole tank... This resulted in over 1000 RMB extra.

Finished in 5 minutes. The lady who helped me spoke surprisingly good English. The 7-seater Peugeot had average power and a laggy throttle, but it was relatively fuel-efficient.

Nous avons dû acheter de l’adblue Nous attendons donc notre remboursement de 14€

L'agence m'a demandé d'aller vérifier moi-même, seul, les chocs indiqués sur le contrat, et de leur envoyer des photos sous 45 mn si jamais je trouvais des chocs non signalés. Ce n'est vraiment pas sécurisant !