Great Road Trip in Maui

Big company, streamlined and experienced process. Recommended for first-time renters.

The flight was delayed. It landed at 22:20, and the car rental company closes at 23:00. They wouldn't wait for us. So we rushed to claim our baggage and find the shuttle. Finally, we managed to get the car just before they closed.

I reserved a Grand Cherokee-level SUV, but when I got to the store, they offered me a Nissan Rogue or a Jeep Patriot and said I could only choose one. It was really frustrating since there were at least 20 Wranglers parked nearby. I asked the staff if I could switch, but they refused. I ended up calling QEEQ customer service for help. They were polite, but after talking to the store employees, nothing changed. In the end, I had no choice but to accept the Rogue, which turned out to be a 2.0 low-end model. It was quite disappointing to spend money on a Grand Cherokee-level SUV and end up with a compact SUV. Previously, when I rented cars from other places, I got vehicles like the Ford Explorer, which are of the same class. ALAMO's service was quite average.

Like: Staff were very helpful and friendly.
Dislike: Nothing

Like: Good, friendly service and willing to help especially in a different country. They explained everything well and got us on our journey quickly. Email response to questions before the trip were so quick, I wondered if they’re awake 24 x 7!! Fabulous - will use them again. For Sure!
Dislike: I could not select the Exact vehicle I wanted from the Internet application.