The service was very friendly and the explanations were clear.

Clear explanations and very friendly

The ENTERPRISE location was closed, so I can't really rate it. They directed me to MEGADRIVE instead. The staff was friendly. However, the booking details were different from what was reserved online in my home country. The prepaid fees were not recognized. The insurance I purchased domestically was also not acknowledged, and they threatened that it would be invalid. The queue was quite lengthy. Other than that, it was alright.

Compared to North America, it's just okay. Most cars in Europe are diesel, which is common knowledge for the locals, so they might not emphasize it. For us, the same brand often wouldn't be expected to run on diesel. If there's a breakdown, support from European companies is virtually non-existent.

When picking up the car in a dark underground garage on level 2 or 3, it was hard to see the car clearly. As a result, I did not notice some tiny chips in the paint. When dropping off the car in a well-lit outdoor area, the staff pointed out a small paint chip and blamed it on me. I am very sure there was no collision or scraping in that area. This made the return process very unpleasant.