catastrophe

The service was very friendly and the explanations were clear.

We arrived 2 hours late, and the store informed us that there were no cars left. We had prepaid in full; shouldn't the car's usage rights belong to us for these days? It's not like we only paid a deposit.

Very good

There was no Alamo at Vienna Airport on July 1, 2017, as they said it went bankrupt. Zuzuche did not inform us in advance.

Compared to North America, it's just okay. Most cars in Europe are diesel, which is common knowledge for the locals, so they might not emphasize it. For us, the same brand often wouldn't be expected to run on diesel. If there's a breakdown, support from European companies is virtually non-existent.