From a consumer's perspective, firstly, the actual service provider is Europcar and has nothing to do with Shouqi. During the rental period, I was rear-ended. I have photos and the other driver’s license contact information, which clearly shows I am not responsible. I contacted Zuzuche, and while their communication was straightforward with at least some follow-up, Europcar’s customer service was mostly AI email auto-replies. After returning the car, I still received emails from the claims department, making me feel that the earlier discussions were wasted and I had to go through the same process all over again, communicating the same things multiple times. It was very time-consuming.
The actual supplier was Europcar. We arrived at 6:30 AM, and there was no one at the airport counter. We had to go to the office outside. (I guess it was because it was Sunday morning, and only Hertz had someone at the counter. Because of this, I will definitely rent from Hertz next time.) We paid half of the fee online and the other half at the store. The staff was not very familiar with the fees and overcharged us. Luckily, I had saved the receipt and got it corrected by showing it to them. When we returned the car at 2:30 PM, a few hours before our flight, no one was at the airport counter again. We had to leave the keys in their designated box. A few days later, they sent us a message asking for an extra AUD 400 for late return. Fortunately, I had taken photos and I'm now waiting for their response. If they continue to be unreasonable, I will fight for my rights. I advise everyone to take photos before returning the car, including the fuel gauge and the car's exterior, to avoid unnecessary issues.
About QEEQ:10.0/10
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