Very good

Excellent service.

Shouqi Car Rental in Melbourne actually uses Europcar, and I have to mention that the staff had a terrible attitude. My English isn't great, and when I didn’t understand a couple of sentences, the staff kept rolling their eyes at me. Later, when I had more questions and went back to the office, their reaction was like 'Oh no, not this person again!' They answered my questions while complaining to their colleagues. The entire experience was very unsatisfactory.

Average, no toll ticket provided, not sure how much service fee will be charged.

Europcar is pretty good and advised me not to buy insurance directly through the app, as I would still need to pay 6,000 dollars first before getting compensated by the app. This wasn't mentioned on the platform before.