From a consumer's perspective, firstly, the actual service provider is Europcar and has nothing to do with Shouqi. During the rental period, I was rear-ended. I have photos and the other driver’s license contact information, which clearly shows I am not responsible. I contacted Zuzuche, and while their communication was straightforward with at least some follow-up, Europcar’s customer service was mostly AI email auto-replies. After returning the car, I still received emails from the claims department, making me feel that the earlier discussions were wasted and I had to go through the same process all over again, communicating the same things multiple times. It was very time-consuming.
During the rental period, there was a traffic violation, and they transferred it to my name, charging a 55 AUD handling fee! Very unreasonable, as many companies don't charge this fee.
The efficiency needs improvement, the queue was quite long.
About QEEQ:8.0/10
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