Rented a hiace , given an equivalent of a sprinter

The car pickup service was very slow, with only one or two receptionists, and each customer took at least ten minutes. I had to wait in line for at least an hour. When returning the car, I filled up the tank at a gas station just one kilometer away and even kept the receipt. However, the staff said it wasn't necessary. After I returned home, I was charged $65 for refueling, claiming there was only one-eighth of a tank left. This is blatant fraud and extortion. Absolutely unacceptable.

Great customer service

Great deal

Good car, good driving as expected. Tolls payment was explained well by counter staff Maybe some signage or knowing staff for airport pickup location but not really an issue Overall good experience.

I was not really familiar with the system, I don't think I paid more when I booked so that's ok

Like: The whole experience. From the website, ease of booking all the way through and including return to the airport.
Dislike: Seatbelts in vehicle transport to airport to short.

Like: value for money, good condition car, efficient process
Dislike: n/a