Great car, but confusing and disrespectful service at pick up
United Kingdom
Reviewed: Tue, Jun 18, 2019
About GREEN MOTION:7.7/10
Our experience at pick up was horrible. There were 4-5 other costumers present when we were, and all of them were angry and engaged in arguements with the counter staff. The terms and conditions misled me: I didn’t realise I needed a passport in addition to drivers licence photo card in order to collect the car. They let me have it anyway for an additional £300! I was tired and just went with it...
“QEEQ were easy & the best price but GREEN MOTION are the worst car hire ive ever experienced !!!”
About GREEN MOTION:6.0/10
I will NEVER use this company again. Very rude at the pick up desk. Told me i had to buy EXTRA insurance..( i had AXA coverage to 30k...was told it had to be 35k or they wouldn't give me the car!!...I've used AXA with Budget, Avis & SixT with no problem) cost me 72pounds ($100) more. Don't think you are saving money with this company...they are SCAM artists!!!...STAY AWAY !!!
The company seriously lacks an accident handling mechanism for international customers and is irresponsible! After an accident, they don't provide a replacement vehicle or a refund. I don't know what kind of unreasonable terms these are! Absolutely no sense of service.
“Not a customer service led hire company but does the job”
About GREEN MOTION:7.0/10
As in the title. They are OK. Charge for everything, don't be late! But vehicle was fine as was return process. No Issues, check your car before taking it out just to be happy.
The staff took an hour to process our pick up, despite when we arrived we were next in the queue. We could not view the car fully before rental as it was parked in such a tight spot one side of the car couldnt be accessed, in addition the lighting was really poor in the underground car park. There was lots of damage on the car before us renting it. The inside had not been cleaned as it was filled with melted sweets.
About QEEQ:8.0/10
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Customer Service
Great car, but confusing and disrespectful service at pick up
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