Although the staff provided service in Chinese, they spoke very little. The actual card charge was more than the amount shown on the car rental website without any explanation. It wasn't until I consulted the rental company after returning to Beijing that I slightly understood why. Overall, it caused unease.
When I picked up the car at the Auckland airport counter, they said that the model I needed (Highlander) was not available. They asked me to downgrade to a RAV4 or switch to a minivan.
After almost two hours of back and forth, they finally managed to get a Highlander for me, wasting a lot of time. For a big company like HERTZ, such issues are absolutely inexcusable.
Hertz rental company employees are professional and provide detailed explanations of vehicle conditions, New Zealand road conditions, driving precautions, and car insurance. Due to being a large company, there are many people picking up cars, resulting in longer waiting times. The vehicle condition is average, with several minor scratches on the exterior. Make sure to record and confirm these with rental company staff when picking up the car.
Firstly, the deposit hasn't been refunded yet! Secondly, I rented the car for one day and chose the full tank option, thinking they would deduct according to consumption, but they only refunded a certain percentage of the remaining fuel. The front desk didn't inform us about this when we booked. Frustrating. However, the service attitude was quite good. Just be cautious, everyone.
About QEEQ:10.0/10
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