Despite purchasing a full insurance package, both branches charged insurance fees without verification (they didn't even bother to promote it), consumption tax, terminal usage fees, and fuel fees. They also overcharged me for an extra day of rental. The car was not handed over with a full tank of fuel, and although I returned it with more fuel than when I picked it up, they still deducted a fuel fee. The total charges were nearly double the amount confirmed on the platform! This is serious fraud! As a long-time user, this was my worst experience. Please give me a reasonable explanation and solution, Zuzuche platform.

The staff does not explain the charges in detail.

Great service, language barrier was not an issue despite being abroad. Very patient and enthusiastic.

Very reliable, quick procedures, and friendly staff.

Des frais rajoutés par Hertz sur la facture pas tres claires!