The rental process was smooth. The Chinese-speaking staff were very helpful. However, when returning the car at a different terminal, the staff there was overly meticulous. They pointed out a tiny mark on the windshield, claiming it was a chip from a small stone. We hadn't noticed it when picking up the car, leaving us unable to argue. They charged the damage limit of 2,277 AUD, awaiting further assessment (thankfully, we had full insurance with the rental company). After about three weeks, the car rental company responded that it was not considered damage and refunded the full amount. However, the frustrating part was that the deposit of 385 AUD and the damage limit of 2,277 AUD were not held as 'pre-authorization' (frozen amount) but rather charged directly (bank transaction with a due date for repayment). We had to pay the amount upfront (approximately 13,000 RMB), and when the amount was refunded, we incurred a small exchange rate loss (due to different exchange rates at the time of charge and refund, resulting in a loss of over 100 RMB). This is very unreasonable! This was the only instance in over 20 car rentals abroad where the deposit was charged directly rather than temporarily frozen. I hope the car rental company can improve in this aspect.

It's hard to describe my impression of the rental company. The Australian female employee at pick-up was quite clueless; I forgot her name. Later, a Chinese guy named Steven helped us a lot and was very reliable. I want to give Steven a 5-star rating, but the woman was really frustrating.

OK

The pickup location is easy to find, and the car pickup went smoothly. The staff explained the important points.

The charged too much money from my card. According to their statement, it should be only additional 20 AUD for fuel (although tank was almost full), but they charged 40 AUD.