Thrifty, Perth Airport[ Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Thrifty - Perth Airport[ Information, Car Rental Instructions & Policies

Address

Perth Airport Terminal Building

Telephone

+61 8 9477 6769 / +61 8 9277 1854

Pick-up Instructions

The Thrifty - Perth Airport[ car rental location is in terminal

You can walk to the counter of Thrifty - Perth Airport[ car rental.

【Terminal 1 International】 Thrifty Counter near Arrival Gate 【Terminal 1 Domestic (Virgin Airline)】 Thrifty Booth at Car Rental Car Park, opposite of Terminal 2 【Terminal 2 Domestic】 (Tiger, Alliance Airlines etc)- Thrifty Booth at Car Rental Car Park, opposite of Terminal 2 【Terminal 3 & 4】 Domestic and International (Qantas and Jetstar Airlines) Thrifty Booth at Car Rental Car Park, Exit the terminal building turn left right away and follow the foot path for about 300 metres, Car Rental car park on your left hand side.

Drop-off Instructions

Please check with the branch staff about the return location and time.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	06:00 -01:00	06:00 -01:00	06:00 -01:00	06:00 -01:00	06:00 -01:00	06:00 -01:00	06:00 -01:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 25 years old with charge of AUD 25 - 43.985931 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

AUD 5.5/day

capped at AUD 27.5

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 19/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

AUD 24.2/day

capped at AUD 96.8

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 24.2/day

capped at AUD 96.8

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 24.2/day

capped at AUD 96.8

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island, Churchill Island, Phillip Island, Kangaroo Island

Thrifty will allow the vehicles to be taken to Bruny Island provided you pick up from certain branch. Such as Sydney Airport，Hobart Airport, Hobart City,Adelaide Downtown, Launceston Airport and Launceston City. Please confirm the surcharges with supplier. Customer should be liable for all the damage when transiting the cars.

Must-not:

Taking rental cars to following islands is not allowed：
Rottnest Island, Fitzroy Island, Mornington Island, Magnetic Island, Fraser Island

Excess

Collision Damage Waiver Excess differs by car model:

AUD 4000-5500 for other car models.

EUR 1540 for Toyota Prado,

AUD 0 for Mercedes A-class,Ford Focus Hybrid,Fiat Tipo Hb,Kia Niro Hybrid,Kona,Seat Arona,Q4 6 Pallet Gates Dropsides,Cubic Metre Van,Renault Trafic,Peugeot Expert 5m3,Volkswagen Golf Gti,Audi Q3,Volkswagen Golf Gti,Ford Fiesta,Nissan Almera 1.0turbo,Renault Clio,Peugeot 208,Cubic Metre Van,4wd Mine Equipped-diesel-4wd,Mystery Vehicle,Toyota Camry,Bmw 5 Series,Toyota Kluger Hybrid,Volvo Xc60,Skoda Kodiaq 5+2 Seats,Volvo Xc60,Van W Lift,Renault Master,Cab Tray-diesel,Tray Ute,Dual Cab 4wd--4wd,Dual Cab Landcruiser-diesel-4wd,Volkswagen Caddy Maxi,Metre Tipper Truck-diesel,Kia Carnival,Romeo Stelvio Winter,Audi Q7,T6 14 Pallet Curtainsider Lift,K6 22 Cubic Metre Curtainsider,4wd Lid Canopy--4wd,Benz V Class,Carnival 6 Seater,

AUD 5500 for Chevrolet Lacetti,

AUD 5500 for Mercedes A-class,

AUD 5500 for Ford Focus Hybrid,

AUD 5500 for Fiat Tipo Hb,

AUD 5500 for Kia Niro Hybrid,

AUD 5500 for Kona,

AUD 6001 for Seat Arona,

AUD 6001 for Q4 6 Pallet Gates Dropsides,

AUD 6001 for Cubic Metre Van,

AUD 0 for Renault Trafic,

AUD 0 for Peugeot Expert 5m3,

AUD 0 for Volkswagen Golf Gti,

AUD 6001 for Audi Q3,

AUD 7900 for Volkswagen Golf Gti,

AUD 0 for Ford Fiesta,

AUD 0 for Nissan Almera 1.0turbo,

AUD 0 for Renault Clio,

AUD 5500 for Peugeot 208,

AUD 0 for Cubic Metre Van,

AUD 0 for 4wd Mine Equipped-diesel-4wd,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Toyota Camry,

AUD 5500 for Bmw 5 Series,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Volvo Xc60,

AUD 6001 for Skoda Kodiaq 5+2 Seats,

AUD 0 for Volvo Xc60,

AUD 6001 for Van W Lift,

AUD 0 for Renault Master,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Tray Ute,

AUD 6001 for Dual Cab 4wd--4wd,

AUD 0 for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Ford Mustang Gt,

AUD 5500 for Volkswagen Caddy Maxi,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for Audi Q7,

AUD 0 for T6 14 Pallet Curtainsider Lift,

AUD 6001 for K6 22 Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy--4wd,

AUD 6001 for Benz V Class,

AUD 5500 for Carnival 6 Seater,

AUD 6001 for Toyota Yaris Cross,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Toyota Corolla,

AUD 5500 for Toyota Rav4 Hybrid,

AUD 5500 for Peugeot 3008 Aut.,

AUD 5500 for Intermediate,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute--4wd,

AUD 6001 for Mercedes Eqa350,

AUD 5500 for Unknown,

AUD 6001 for Audi Q5 Inc,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 7900 for Audi Sq5 Inc,

AUD 0 for Mover 2 Axle,

AUD 0 for Cubic Meter Van,

AUD 0 for Doblo 925kg 4m3,

AUD 0 for 25 Seat Bus,

AUD 0 for Group G,

AUD 0 for Mercedes Glc Coupe-diesel-4wd,

AUD 0 for Metre Truck Lift,

AUD 0 for 4wd Toyota Landcruiser,

AUD 6001 for U Ford Ranger,

AUD 6001 for Benz Vito,

AUD 5500 for 5 Series,

AUD 6001 for Mercedes-benz E-klasse Gps,

AUD 0 for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD 0 for 22 Seat Bus-diesel--4wd,

AUD 5500 for Hyundai I30,

AUD 5500 for Peugeot 508,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Ford Transit,

AUD 0 for Transit 350l 118m3,

AUD 0 for Dual Cab-4wd,

AUD 0 for F Peugeot Rifter,

AUD 0 for Toyota Avensis,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for M4 22 Seat Bus,

AUD 7000 for Metre Van Lift,

AUD 6001 for Equipped Toyota Prado--4wd,

AUD 7000 for 12 Pallet Tray-diesel,

AUD 0 for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser--4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray--4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Bus With Trailer,

AUD 6001 for 12 Seat Bus,

AUD 6001 for 4wd 12 Seater--4wd,

AUD 0 for Citroen C4 Grand Picasso,

AUD 6001 for Mystery Vehicle Commercial,

Theft Insurance Excess differs by car model:

AUD 4000-5500 for other car models.

EUR 1540 for Toyota Prado,

AUD 0 for Chevrolet Lacetti,

AUD 5500 for Mercedes A-class,

AUD 5500 for Ford Focus Hybrid,

AUD 5500 for Fiat Tipo Hb,

AUD 5500 for Kia Niro Hybrid,

AUD 5500 for Kona,

AUD 6001 for Seat Arona,

AUD 6001 for Q4 6 Pallet Gates Dropsides,

AUD 6001 for Cubic Metre Van,

AUD 0 for Renault Trafic,

AUD 0 for Peugeot Expert 5m3,

AUD 0 for Volkswagen Golf Gti,

AUD 6001 for Audi Q3,

AUD 7900 for Volkswagen Golf Gti,

AUD 0 for Ford Fiesta,

AUD 0 for Nissan Almera 1.0turbo,

AUD 0 for Renault Clio,

AUD 5500 for Peugeot 208,

AUD 0 for Cubic Metre Van,

AUD 0 for 4wd Mine Equipped-diesel-4wd,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Toyota Camry,

AUD 5500 for Bmw 5 Series,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Volvo Xc60,

AUD 6001 for Skoda Kodiaq 5+2 Seats,

AUD 0 for Volvo Xc60,

AUD 6001 for Van W Lift,

AUD 0 for Renault Master,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Tray Ute,

AUD 6001 for Dual Cab 4wd--4wd,

AUD 0 for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Ford Mustang Gt,

AUD 5500 for Volkswagen Caddy Maxi,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for Audi Q7,

AUD 0 for T6 14 Pallet Curtainsider Lift,

AUD 6001 for K6 22 Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy--4wd,

AUD 6001 for Benz V Class,

AUD 5500 for Carnival 6 Seater,

AUD 6001 for Toyota Yaris Cross,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Toyota Corolla,

AUD 5500 for Toyota Rav4 Hybrid,

AUD 5500 for Peugeot 3008 Aut.,

AUD 5500 for Intermediate,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute--4wd,

AUD 6001 for Mercedes Eqa350,

AUD 5500 for Unknown,

AUD 6001 for Audi Q5 Inc,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 7900 for Audi Sq5 Inc,

AUD 0 for Mover 2 Axle,

AUD 0 for Cubic Meter Van,

AUD 0 for Doblo 925kg 4m3,

AUD 0 for 25 Seat Bus,

AUD 0 for Group G,

AUD 0 for Mercedes Glc Coupe-diesel-4wd,

AUD 0 for Metre Truck Lift,

AUD 0 for 4wd Toyota Landcruiser,

AUD 6001 for U Ford Ranger,

AUD 6001 for Benz Vito,

AUD 5500 for 5 Series,

AUD 6001 for Mercedes-benz E-klasse Gps,

AUD 0 for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD 0 for 22 Seat Bus-diesel--4wd,

AUD 5500 for Hyundai I30,

AUD 5500 for Peugeot 508,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Ford Transit,

AUD 0 for Transit 350l 118m3,

AUD 0 for Dual Cab-4wd,

AUD 0 for F Peugeot Rifter,

AUD 0 for Toyota Avensis,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for M4 22 Seat Bus,

AUD 7000 for Metre Van Lift,

AUD 6001 for Equipped Toyota Prado--4wd,

AUD 7000 for 12 Pallet Tray-diesel,

AUD 0 for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser--4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray--4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Bus With Trailer,

AUD 6001 for 12 Seat Bus,

AUD 6001 for 4wd 12 Seater--4wd,

AUD 0 for Citroen C4 Grand Picasso,

AUD 6001 for Mystery Vehicle Commercial,

Third Party Liability Insurance Excess differs by car model:

AUD 0 for other car models.

AUD 5500 for Mercedes A-class,

AUD 5500 for Ford Focus Hybrid,

AUD 5500 for Fiat Tipo Hb,

AUD 5500 for Kia Niro Hybrid,

AUD 5500 for Kona,

AUD 6001 for Seat Arona,

AUD 6001 for Q4 6 Pallet Gates Dropsides,

AUD 6001 for Cubic Metre Van,

AUD 0 for Renault Trafic,

AUD 0 for Peugeot Expert 5m3,

AUD 0 for Volkswagen Golf Gti,

AUD 6001 for Audi Q3,

AUD 7900 for Volkswagen Golf Gti,

AUD 0 for Ford Fiesta,

AUD 0 for Nissan Almera 1.0turbo,

AUD 0 for Renault Clio,

AUD 5500 for Peugeot 208,

AUD 0 for Cubic Metre Van,

AUD 0 for 4wd Mine Equipped-diesel-4wd,

AUD 5500 for Mystery Vehicle,

AUD 5500 for Toyota Camry,

AUD 5500 for Bmw 5 Series,

AUD 5500 for Toyota Kluger Hybrid,

AUD 5500 for Volvo Xc60,

AUD 6001 for Skoda Kodiaq 5+2 Seats,

AUD 0 for Volvo Xc60,

AUD 6001 for Van W Lift,

AUD 0 for Renault Master,

AUD 6001 for Cab Tray-diesel,

AUD 6001 for Tray Ute,

AUD 6001 for Dual Cab 4wd--4wd,

AUD 0 for Dual Cab Landcruiser-diesel-4wd,

AUD 7900 for Ford Mustang Gt,

AUD 5500 for Volkswagen Caddy Maxi,

AUD 6001 for Metre Tipper Truck-diesel,

AUD 5500 for Kia Carnival,

AUD 6001 for Audi Q7,

AUD 0 for T6 14 Pallet Curtainsider Lift,

AUD 6001 for K6 22 Cubic Metre Curtainsider,

AUD 6001 for 4wd Lid Canopy--4wd,

AUD 6001 for Benz V Class,

AUD 5500 for Carnival 6 Seater,

AUD 6001 for Toyota Yaris Cross,

AUD 6001 for Mystery Prestige Vehicle,

AUD 5500 for Toyota Corolla,

AUD 5500 for Toyota Rav4 Hybrid,

AUD 5500 for Peugeot 3008 Aut.,

AUD 5500 for Intermediate,

AUD 0 for Tray With Gates-diesel,

AUD 6001 for Hilux Ute,

AUD 6001 for Hilux Xcab Ute--4wd,

AUD 6001 for Mercedes Eqa350,

AUD 5500 for Unknown,

AUD 6001 for Audi Q5 Inc,

AUD 0 for Pallet Curtainsider Lift-diesel,

AUD 7900 for Audi Sq5 Inc,

AUD 0 for Mover 2 Axle,

AUD 0 for Cubic Meter Van,

AUD 0 for Doblo 925kg 4m3,

AUD 0 for 25 Seat Bus,

AUD 0 for Group G,

AUD 0 for Mercedes Glc Coupe-diesel-4wd,

AUD 6001 for Toyota Prado,

AUD 0 for Metre Truck Lift,

AUD 0 for 4wd Toyota Landcruiser,

AUD 6001 for U Ford Ranger,

AUD 6001 for Benz Vito,

AUD 5500 for 5 Series,

AUD 6001 for Mercedes-benz E-klasse Gps,

AUD 0 for 12 Pallet Curtainsider-diesel,

AUD 6001 for Polestar 2,

AUD 0 for 22 Seat Bus-diesel--4wd,

AUD 5500 for Hyundai I30,

AUD 5500 for Peugeot 508,

AUD 0 for Tray With Gate-diesel,

AUD 0 for Ford Transit,

AUD 0 for Transit 350l 118m3,

AUD 0 for Dual Cab-4wd,

AUD 0 for F Peugeot Rifter,

AUD 0 for Toyota Avensis,

AUD 6001 for Toyota Landcruiser--4wd,

AUD 7000 for Cubic Metre Van,

AUD 7000 for M4 22 Seat Bus,

AUD 7000 for Metre Van Lift,

AUD 6001 for Equipped Toyota Prado--4wd,

AUD 7000 for 12 Pallet Tray-diesel,

AUD 0 for Toyota Tundra,

AUD 6001 for Equip 4wd Landcruiser--4wd,

AUD 6001 for Cab 3t Tray-diesel,

AUD 6001 for 4wd Dual Cab--4wd,

AUD 6001 for Tray Dual Cab-diesel--4wd,

AUD 6001 for Dual Cab Tray--4wd,

AUD 7000 for 25 Seat Bus-diesel,

AUD 0 for Bus With Trailer,

AUD 6001 for 12 Seat Bus,

AUD 6001 for 4wd 12 Seater--4wd,

AUD 0 for Citroen C4 Grand Picasso,

AUD 6001 for Mystery Vehicle Commercial,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.4 mi from Perth Airport

Railway Stations

6.5 mi from Perth Train Station

Hotels

1.1 mi from Redcliff Home Close to City & Airport

1.6 mi from Airport B&B

1.7 mi from Airport Apartments by Aurum

Other Landmarks

6.5 mi from North Bridge

7.1 mi from Barracks Arch

FIND ME A CHEAP RENTAL

Map view of Thrifty Store Location

coordinates: -31.9441279 115.9702126

Guest Reviews

Total points： 5.8 / 10 Average

Vehicle condition: 2.0
Vehicle cleanliness: 2.0
Spaciousness: 2.0
Counter staff: 1.5
Pick-up location: 1.5
Drop-off location: 1.8
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

M.Lee
Perth
7 /10 Good
Reviewed: Sunday, December 22, 2024
It was a terrible experience for our pick up at Perth. Despite that we provided our flight details and the fact that we would pick up the car past 1am, the Thrifty counter was closed and nobody was on duty in our terminal. We ended up spending over an hour trying to locate the last person on duty in a different terminal when a number of young kids in our group had to wait around in the cold. When we finally got the car, they were not able to provide the 3 car seats we requested, so we had to return to the pick up point the next morning to get the car seats
Read More >
Sharlynn Ong
Perth
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Thrifty should hold the deposit amount on our credit card and not directly charging to it because when they return back the amount which is in foreign currency, I lose $30 for the exchange rate.
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jwalks
Perth
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great!
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Anonymous
Perth
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The charged too much money from my card. According to their statement, it should be only additional 20 AUD for fuel (although tank was almost full), but they charged 40 AUD.
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Vanessa Lew
Perth
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
It's quite convenient as it's located right in the airport arrival hall. However, the queue was quite long, so I had to wait for a while.
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Pamela Douglas(s)
Perth
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The pickup location is easy to find, and the car pickup went smoothly. The staff explained the important points.
Read More >
Bernice Virginia
Perth
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Overcharging. It was supposed to be around 800 RMB but increased to over 1800 RMB. The young driver insurance turned out to be the main reason for overcharging. Honestly, it shouldn't cost that much. They charged an additional 260 AUD on top of the 800 RMB. The car rental manual provided by Zuzuche offered no effective solutions for compensation or prevention of such issues. I wanted a Mitsubishi car due to budget constraints and not wanting to spend too much on the rental, but Thrifty changed it to a Qashqai without notifying me, even though the car I wanted was clearly available in their inventory.
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Astrid Owen
Perth
4 /10 Average
Reviewed: Sunday, December 22, 2024
Very difficult to communicate
Read More >
Elizabeth Longfellow
Perth
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
OK
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Carr Marshall
Perth
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Up until now, there's been no resolution to the issue. They previously said something about international customers and that a result would come out in 1-2 days, but it's been half a month with no result.
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Eli Buck
Perth
6 /10 Average
Reviewed: Sunday, December 22, 2024
Cancelled last minute claiming no cars available.
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Lionel Johnson
Perth
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Unsatisfied
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Philip Goldsmith
Perth
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Disgusting.
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Godfery Wheatley
Perth
6 /10 Average
Reviewed: Sunday, December 22, 2024
It's hard to describe my impression of the rental company. The Australian female employee at pick-up was quite clueless; I forgot her name. Later, a Chinese guy named Steven helped us a lot and was very reliable. I want to give Steven a 5-star rating, but the woman was really frustrating.
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Donahue Rudolph
Perth
6 /10 Average
Reviewed: Sunday, December 22, 2024
The rental process was smooth. The Chinese-speaking staff were very helpful. However, when returning the car at a different terminal, the staff there was overly meticulous. They pointed out a tiny mark on the windshield, claiming it was a chip from a small stone. We hadn't noticed it when picking up the car, leaving us unable to argue. They charged the damage limit of 2,277 AUD, awaiting further assessment (thankfully, we had full insurance with the rental company). After about three weeks, the car rental company responded that it was not considered damage and refunded the full amount. However, the frustrating part was that the deposit of 385 AUD and the damage limit of 2,277 AUD were not held as 'pre-authorization' (frozen amount) but rather charged directly (bank transaction with a due date for repayment). We had to pay the amount upfront (approximately 13,000 RMB), and when the amount was refunded, we incurred a small exchange rate loss (due to different exchange rates at the time of charge and refund, resulting in a loss of over 100 RMB). This is very unreasonable! This was the only instance in over 20 car rentals abroad where the deposit was charged directly rather than temporarily frozen. I hope the car rental company can improve in this aspect.
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Dora Edgeworth
Perth
6 /10 Average
Reviewed: Sunday, December 22, 2024
The last time I refueled, the nozzle shut off prematurely, so I thought the tank was full. It turned out to be about 10 AUD short. By the time we got to the airport it was already dark, and since we spent a long time looking for the drop-off point, we didn't dare to drive back out to fill up. As a result, we were charged 50 AUD. When picking up the car, the staff did not mention that the car had to be particularly clean. In New Zealand, we only did the necessary cleaning when returning the car and weren't charged for it, so we assumed Australia would be the same. As we didn't have vacuuming equipment, the kids ate snacks in the car and left crumbs behind, making it hard to clean thoroughly. Plus, we didn't see any car wash places along the way. Consequently, we were charged 90 AUD on our credit card. I'd like to remind fellow travelers of these two charges.
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