Rome-Florence-Venice-Verona-Milan-Cinque Terre-Pisa-Rome

Unjustified charges: 1. When returning the car, no inspection was performed. Instead, they asked if we were going back to Rome or taking a flight, then simply said 'ok.' It's not acceptable to claim they were busy and let customers leave first, as we saw three employees leisurely smoking. 2. There is concrete evidence that the staff lied. We had just filled up the tank a few kilometers from the airport, but they charged us 15 EUR for an 'empty tank' after we left. 3. They fabricated car damage. No accidents occurred during our rental, and the damage was not confirmed with us on the spot, yet they charged us 291.69 and 67.2 EUR. 4. If this is an issue of individual employee integrity, then failing to thoroughly investigate and reasonably explain to customers is a problem with Avis as a company.

Horrible experience with AVIS rental company! They said the car I reserved was not available, and after switching vehicles, they had me sign a new contract, falsely claiming no additional charges would apply. Upon return, they said the contract included insurance and charged me 1781.88 Euros. I had already purchased comprehensive insurance in my home country and should not have to buy such expensive insurance again. This is blatant fraud! The rental company should help protect innocent consumers like us and support our complaints!

Because I bought full insurance, they informed me that I didn't need to fill up the tank when returning the car; it's okay to return it empty.

The car we booked wasn't available, so they upgraded us to a Volvo V60. Although the rental cost increased a bit, it was still worth it.

The staff at the Rome airport counter spoke very poor English, hardly understandable. They kept pushing for full insurance, and seemed very displeased when we declined. They gave us a subpar car despite our large luggage. At the parking lot counter, they kept stalling and refusing to change the car, only offering a FIAT500 convertible, which was a struggle to fit our luggage into. I was quite dissatisfied with the service attitude of the Rome airport staff, but to avoid affecting our itinerary, I didn't argue further.