Catania - Taormina - Cefalù - Palermo - Siracusa - Catania

The car pickup process was extremely slow, primarily due to heavy sales pitches from the staff.

It's surprising that such a big company doesn't have a POS machine. Manual entry had to be used for payment, and since I used a HSBC card, the bank saw it as a risky transaction and froze the merchant's account. I couldn't rent the car as a result.

It was okay.

Waited three hours to pick up the car, which delayed our trip.

The printed form clearly stated not to add extra insurance, as I already purchased third-party full insurance. However, they still held our full insurance and theft insurance. After negotiation, they claimed to have canceled the operation, but the money has not yet been returned to my credit card.