Very good

Very good service. They advised on whether to rent a winter vehicle, but after consideration, I stuck with my original booking of a Hyundai SUV with over 20,000 kilometers. Overall, I was satisfied.

The service was quite good, had a pleasant chat.

The attitude was okay, but they didn't explain key points about picking up and dropping off the car. They didn't escort us to check the car and just left the key for us to find it ourselves.

The return process in Edmonton was very good, but the pickup service in Calgary was not. It was entirely in English, and even though they saw I was Chinese, they didn't slow down their speech. The person tried to sell me insurance, and when I didn't buy it, he became unhappy, just tossed the keys to me and told me to find the car myself. I wasn't familiar with some of the car's details and switches, but they didn't come over to help even after I asked several times. They also suggested I upgrade to an SUV.