I specifically spent more to choose Hertz and selected a Highlander, but ended up with a Cherokee. Couldn't fit all the luggage, terrible experience, and very poor performance on mountain roads. Never choose Hertz's Highlander again; go for a Grand Cherokee from another rental company.

Picking up the car at the airport was very convenient, the car was in excellent condition, and the service was great. Renting the car for a week was very cost-effective. The only issue was that the car return location in Vancouver was in the underground garage of a building, and the HERTZ sign was very small, which caused some trouble as we had to circle around the building once.

It's okay, but they do try to sell additional services.

Hertz's service is really frustrating. Both the pick-up and drop-off processes were extremely slow, extremely slow, extremely slow!

They still tried to sell insurance, and we eventually bought it because we were unfamiliar with the area. No Chinese service was available.