We arrived locally at around 19:15, and there was no line. The process was quick, but the staff's attitude was not very good. They spoke English in a way that was hard to understand, requiring them to repeat. The response was 'I told you before.' The car return details were also not explained clearly.

Very good

Leaving Calgary Airport, Hertz is right across the street, making it very convenient. There weren't many people in line, everything was orderly, and the staff were very friendly and provided excellent service. Very pleased!

Picking up the car at the airport was very convenient, the car was in excellent condition, and the service was great. Renting the car for a week was very cost-effective. The only issue was that the car return location in Vancouver was in the underground garage of a building, and the HERTZ sign was very small, which caused some trouble as we had to circle around the building once.

I placed the order on the QEEQ website for a Jeep Compass or similar model, but the actual vehicle provided was a Jeep Renegade. The rental company claimed it was similar, but a quick check on Jeep’s official website shows that the Renegade is priced lower and has less space, power, and features compared to the Compass. In my opinion, these two cannot be considered similar models. If the rental company does not actually have a Compass available, they should use images and information for the Renegade to avoid misunderstandings. Everyone has different perspectives on vehicle class, and misleading information can lead to unnecessary confusion. This rental experience was unsatisfactory in terms of the provided vehicle. However, the safety performance of the Renegade was adequate, reliable on icy roads.