We arrived locally at around 19:15, and there was no line. The process was quick, but the staff's attitude was not very good. They spoke English in a way that was hard to understand, requiring them to repeat. The response was 'I told you before.' The car return details were also not explained clearly.

Extra charges for car return, rude attitude from counter staff, currently in discussion, targeting non-English speaking Chinese people.

The instructions were clear.

The car was in excellent condition, almost new with only 6000 kilometers. We originally booked a Camry, but it was upgraded to a business class vehicle for free.

It's okay, but they do try to sell additional services.