Daily Use in Melbourne City

The lady at the rental counter was very friendly and talkative. Later interactions with other staff, including during the return process, went smoothly without much waiting. Thumbs up!

Overbooked! Waited an hour but no car! Terrible company. Charged extra fees! Claimed late return without any delay. Directly deducted fees! Found out after checking my credit card!

Arrived at the store around 3 PM but didn't get the car until after 5 PM. The tiny store was in complete chaos. Despite having prepaid for the rental well in advance, there was no car available. After several phone calls, they finally found a car that had just been returned, but it needed to be cleaned first... I wasn't the only one; a group of people were all waiting for the staff to find cars on the spot, standing in the parking lot waiting for the staff to clean each car and drive them over from another location. An old man with an Australian accent kept saying: 'I've been to countless places and never seen such terrible service....'

A very professional car rental company.

The service staff was too slow. There was only one person in front of me, but I had to wait almost half an hour.