We rented two cars simultaneously. The staff providing service for my friend was excellent, but the staff assisting me didn't let me choose a model and assigned one directly. Additionally, they tried to upsell other insurances.

The additional driver didn't have a credit card, and they wouldn't let us pick up the car at the airport. Later, we managed to use my credit card at a city office. It was a bit troublesome.

There was no Malibu available at the time, so they gave us a 7-seater Mitsubishi Outlander. It was perfect for our group of three adults and two kids. The third row was spacious for the two children, and the second row can fold 4/6, making it convenient for luggage. The 2.0 engine is a bit weak, but the fuel consumption is 7.4L/100km, not high. Gas is cheap in the US. Returning the car was super easy, took only half a minute.

The San Francisco airport branch is easy to find, accessible via the blue line shuttle. There are a lot of people in line and the wait time is relatively long, but the prices are comparatively low. The cars provided are new, and the sales agents will try to sell you various insurances. Overall, I'm satisfied.

Large company, no mandatory charges, easy pick-up and drop-off procedures.