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Live chat Email us Service Code: 3649415072
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3649415072
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Reviewed: Fri, Jan 11, 2019
About AVIS: 2.0 /10
I encountered an unethical staff member at Avis who seemed to be a manager—an outright scammer. Here's the story for everyone to understand. Avis requires the tank to be full when returning the car, but due to heavy traffic, a 40-minute drive took two hours. Worried about the time, I decided to refuel near the return location. To my surprise, there was no gas station nearby (which is unreasonable because if you refuel far from the return spot, the tank will not be full by the time you get there). For everyone's information, the return location has a gas station, but the price is $10 per gallon instead of the normal $3 per gallon. So, we were fined $61. Isn't this a deliberate rip-off? That's not all, though. The worst part is yet to come. We tried explaining to the staff to avoid the extra charge, but if it didn’t work, we were ready to pay. The staff introduced us to an American man who seemed to be a manager to resolve the issue. However, this 'scammer' pretended to help us. He printed a receipt, intentionally showing a charge of 61 and then a -61, making us think the fee was waived. He also added a charge of 17, supposedly for the regular gas price. We trusted him without thoroughly checking the contract filled with English and technical terms, and thanked him repeatedly. Later, I found out I was charged on my credit card. Upon inspecting the receipt, it all became clear (I kept the receipt just in case). The $61 was not a big deal; we were ready to pay but just tried our luck. Who knew people in the U.S. could be so unethical? Even when we picked up the car, the front desk staff was unfriendly. Maybe it was due to the cheaper rental rates for Chinese customers through Zuzuche? On a positive note, the customer service at Zuzuche was excellent.
About QEEQ: 10.0 /10

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About AVIS: 2.0 /10
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